Frequently asked questions
Is there any Damage security deposits to be paid?
How can I pay?
Can I pay cash?
No cash please.
How can I cancel my booking?
What is the damage/security deposit?
Damage/security deposit – In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.
Does the The damage/ security deposit get returned to me if no damage is caused?
The damage/ security deposit will be returned within 3 days of the end of your holiday less the cost of damage/breakages if any.
What is the maximum number of guests?
All rooms are double occupancy. So depending on if you have booked the whole place or multiple rooms, the maximum number of guest will be 12 at any point in time Only those people listed on the booking form can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition
Who can book?
Bookings cannot be accepted from persons under twenty one years of age.
Do you allow pets?
No sorry no pets are allowed anywhere inside the premises, otherwise it will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by pets will be at the expense of the lead booker.
Is smoking allowed inside the house?
Smoking / Vaping anywhere inside the premises are not allowed otherwise it will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by smoking will be at the expense of the lead booker.
What is the check in / check out time?
Access to the house is from 5:00 pm unless otherwise agreed and guests are required to vacate the house by 10:00 am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests, especialy with the current Covid 19 situation.
Are we required to do anything upon our departure?
Upon your departure, it would be appreciated if our guests could empty the bins, strip used beds and clean any dirty dishes.
What should you do if any damage is caused?
Please treat the propertywith due care so that other guests may continue to enjoy their stay. In the event that you notice damage in the house, please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could advise us before you leave. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found.
What happens if we loose the house key?
In the event that any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
Is there Wifi?
The internet connection is available (at no extra cost) subject to technical availability.
Are there any ironing facilities?
Yes, we have got Iron board and Irons